Innovation

Top Ten Leadership List for September

Here is the Top Ten Leadership List for September

Music

We The Kingdom - We the Kingdom

Team Night (LIVE) - Hillsong Worship

Passion Camp (LIVE) - Passion

Articles

Why People are not Coming Back to Church - from Carey Nieuwhof

 Who’s Smarter These Days- the Young or the Old? - from Growing Leaders

25 Cities with Lowest Cost of Living in the US – from Business Insider 

Books

 What to Do Next - Jeff Henderson

Analog Christian - Jay Kim

 Podcasts

James Clear 2 part interview on Dare to Lead Podcast with Brene Brown

The Basement Podcast with Tim Ross

 Newsletters

All the Hacks

3-2-1 from James Clear

7 New Leadership Trends for 2021

On the latest episode of the H3 Leadership Podcast, i share about 7 New Leadership Trends for 2021. I’ve listed them below.

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I also chat with Doug Paul, innovation strategist, part of Catapult, and author of Ready or Not: Kingdom Innovation for a Brave New World.

Here are the 7 New Leadership Trends for 2021:

1. Removal of the middleman—consumer has the power - distribution is key now.

2. Home is the new frontier. The center of our existence. So, leadership is shifting towards leading remotely from your home.

3. Change is now constant and still speeding up—must have entrepreneurial approach and adaptive mindset. Change creates opportunity. Uncertainty is now new normal.

4. Curator is the new influencer—I want a dinner table conversation instead of a conference. I want a trusted third party instead of endless options. I want someone to cut through the numbing options and give me a few.

5. Project generation and new reality of self leading—remote, independent and project based. The loss and removal of hierarchy and command and control, which means self-discipline is crucial as a leader—must be able to lead yourself. Less of someone looking over your shoulder or managing you.

6. Hybrid is in. Analog is in. People are going to be starving for connection and community and belonging. But digital is in—remote work is here to stay—people love shopping online. So it’s a “yes/and” new reality.

7. EQ is equal or greater than IQ—empathy ranks high along with competency. Emotional smarts along with tech or book smarts. I have to be able to connect with people. Listening and understanding. Connecting emotionally. Constantly being aware of mental and emotional health in our teams.

You can subscribe to the podcast or find more episodes here.

Interview with Patrick Lencioni, best-selling author of Five Dysfunctions of a Team

On the latest episode of the H3 Leadership Podcast, i sit down for an in-depth interview with Patrick Lencioni, best-selling author of The Five Dysfunctions of a Team, The Advantage, Death by Meeting, and The Ideal Team Player. And founder of Table Group.

Listen on your favorite Podcast app by searching H3 Leadership. You can also subscribe on iTunes or visit the website to listen.

I also roll out the most recent edition of the Top Ten Leadership List, including new music, podcasts, books, newsletters and movies.

You can access that list here.

8 Thoughts on Creating Great Partnerships

Collaboration is crucial in today's culture. Great organizations seem to always have a strong ability to partner well. Partnerships are not always easy though. Teaming up with one another can result in true synergy. Or many times can result in ultimate failure.

Here are a few thoughts on why creating Great Partnerships is a must for you and your organization:

1. Partnerships allows you to share risk and reward. Creating less downside, and potentially way more upside always make sense.

2. Partnerships create innovation, breakthrough and discovery. Working with others allows for input from outside your "normal" circle of staff or key team members.

3. Ministries and Churches have to work harder to create partnerships. Partnerships are very common in the business world, but for some reason in the not-for-profit world it's difficult to work together. Ministries and churches don't partner well, but when they do, it can be revolutionary.

4. Kingdom building. If we truly wish to reach our mission with the greatest velocity possible, we have to work with others. Achieving our vision and mission is much more possible when working together.

5. Good partnerships start with a deep knowledge of the other. Know your partners well before entering into one.

6. Transparency is crucial. Authenticity and honesty make for long term impact.

7. Strength/Strength. Build partnerships on each other's strengths, not necessarily on trying to improve a weakness.

8. Good fences make for good partnerships. Many times we don't take time to spell out all the details of a partnership in full disclosure. It is crucial to put everything on paper, in an agreement, and make sure all the details are spelled out.

7 Ways to Create Great Customer Service

I've worked on some great teams over the past several years, and seen great customer service in action. One of the places I learned the most about great customer service was Lost Valley Ranch, an incredible guest ranch in Colorado. Serving the guests was part of the DNA of the staff. We took great pride in our ability to create a great experience for our guests through unmatched customer service.

Here are a few of the ways we did that:

1. Treat someone like you would want to be treated- the Golden Rule. It really does work. And it makes sense. Common sense. Use it.

2. Remember someone's name. Always. Especially when you've met them before. And if you don't remember, just ask them. Knowing someone's name and using their name is a form of honor. 

3. Let your actions speak way louder than your words. Don't just talk about it. Make it happen. Without flare and fanfare. Your work can be a great example of your attitude and commitment to service. Love people through serving people. 

4. Anticipate. Stay a step ahead of your clients or guests. Don't wait for them to ask for something. Figure it out before they even need it. You're smart and you're people are smart, so give them the runway to meet the needs of guests. 

5. Make small things big things. In terms of your commitment to excellence. Be great at the insignificant. Put effort and energy into the normal and mundane, and this will set you apart. 

6. Engage in meaningful conversation. Serving creates opportunity for impact- it builds a bridge. So make sure to connect with your guests or clients through conversation when it's appropriate. Understand who they are by understanding what they read, what they watch, where they travel and what their interests are.

7. Interact with purpose. Look people in the eye when saying hi. Don't walk by a guest without engaging in eye contact, regardless of where you are. Speak with honor and dignity. Go first- go first with smiling, with interacting, with saying hello, with engaging them in a conversation.