I've worked on some great teams over the past several years, and seen great customer service in action. One of the places I learned the most about great customer service was Lost Valley Ranch, an incredible guest ranch in Colorado. Serving the guests was part of the DNA of the staff. We took great pride in our ability to create a great experience for our guests through unmatched customer service. Here are a few of the ways we did that: 1. Treat someone like you would want to be treated- the Golden Rule. It really does work. And it makes sense. Common sense. Use it.
2. Remember someone's name. Always. Especially when you've met them before.
3. Let your actions speak way louder than your words. Don't just talk about it. Make it happen. Your work can be a great example of your attitude and commitment to service.
4. Anticipate. Stay a step ahead of your clients or guests. Don't wait for them to ask for something. Figure it out before they even need it.
5. Engage in meaningful conversation. Serving creates opportunity for impact- it builds a bridge. So make sure to connect with your guests or clients through conversation when it's appropriate. Understand who they are by understanding what they read, what they watch, where they travel and what their interests are. And look them in the eye when talking. Little things add up.