If you don't read Mike Hyatt's blog, then you need to. Mike is the President of Thomas Nelson Publishers, and through his blog puts out some great stuff that is very helpful to leaders. It is one of the few blogs that I subscribe to receive by email, and not just on my bloglines feed. His posts come straight in to the inbox.
In a recent post, he talked about "the how of wow", and ultimately some steps on how to create a WOW experience for your customers, employees, or just overall network. He gives 4 practical steps and a very practical example of how they've done this with their reception area at Thomas Nelson's headquarters. Worth the read.